Mini All Stars – Club Booking

Parent/Guardian Responsibilities

As the parent or guardian of a participating child, you are responsible for the following:

• Informing us of any medical conditions your child may have.
• Ensuring any necessary medications are brought to each session.
• Keeping your emergency contact details up to date at all times.

We are committed to making our sessions as inclusive as possible. If your child requires additional support, please inform us prior to booking a club trial session so that we can discuss and assess their needs.

Please note: Mini All Stars is not able to provide one-to-one support.

All information you provide about your child will be shared only with relevant Mini All Stars staff on a need-to-know basis.

Term Fee Payments

• All bookings are made for a half/full terms; partial bookings are not available.
• Fees must be paid in full at the time of booking.
• If your child joins part-way through a term, a pro-rata fee will be applied.
• Late payments may incur a penalty of 10% of the total term fee.

Trial Sessions

• New participants are entitled to one free trial session on request.
• Once a child has completed a trial for a specific club, they may not trial the same club again if they choose not to register immediately.
• A different club may be trialled under the same conditions.

Cancellations & Refunds

If you cancel before the term starts, a full refund will be issued.

• Missed clubs are non-refundable and cannot be rescheduled.
• In cases of long-term illness, a valid doctor’s note is required. A pro-rata refund may be considered.
• If a session is cancelled by Mini All Stars, a refund will be issued for that session or carried forward to next term.

Attendance Policy

Parents or guardians must inform us if their child is unable to attend a session.

• If a child is absent for three consecutive weeks without notice, they may be removed from the club register.
• In the event of staff illness, public health matters, venue issues, or other unexpected disruptions, we will make every effort to rearrange the missed session.*

*Please note: The rearranged session may be scheduled on a different date, time, or at a new venue. Full details will be provided in writing.

Feedback & Complaints

We welcome all feedback and treat complaints with the utmost seriousness.

• Formal complaints must be submitted in writing to: harvey@miniallstars.co.uk
• You may raise general concerns with your child’s coach, but to initiate a formal complaint process, an email must be sent.
• We will acknowledge receipt of your complaint within 5 working days.
• Our goal is to fully resolve complaints within 5 working days; however, more complex matters may take longer. We will communicate timelines if an extended resolution period is needed.